Collections
A collection is a named group that organizes your articles by topic. Think of collections as folders — you might create one called Getting Started, another called FAQ, and a third called Training. Every article must belong to at least one collection, so create your collections before you start writing articles.1
Navigate to Help Center
Go to Manage > Help Center and click the Collections section.
2
Add a new collection
Click Add collection.
3
Fill in the collection details
Enter a Title and a Description, then choose an Icon to visually identify the collection in the portal. A clear, descriptive title helps partners find content at a glance.
4
Save the collection
Click Add. The collection is created and is ready for articles to be added to it. You can reorder articles within the collection at any time by dragging and dropping.
Articles
Articles are the main content type in the Help Center. Use them for step-by-step guides, feature explanations, process walkthroughs, or any content partners need to read more than once. You can include text, images, and embedded videos in each article.1
Open the Help Center
Go to Manage > Help Center and click Add article.
2
Add the article details
Enter a Title and a Description. Associate the article with at least one collection using the collection picker — partners navigate to articles through collections, so every article must be linked to one.
3
Write the article content
Use the rich-text editor to write your article. You can format text, insert images, and embed videos to make the content clear and engaging.
4
Set visibility
In the About this article section, click Edit and select which partner program levels can see this article in the Visible to field. Only partners enrolled in the selected programs will see it when published. Leave it open to all programs if the content applies universally.
5
Publish the article
Save and publish the article. It becomes visible in the partner portal immediately for partners in the program levels you specified.
Article metrics
Kiflo tracks how each article performs so you can continuously improve your Help Center content.- Views — the number of times partners opened that article.
- Rating — partners can rate articles, giving you a signal on whether the content is helpful and well-written.
Articles with low ratings or very few views after a few weeks are worth revisiting. A low view count can mean the article is hard to find (check its collection placement), while a poor rating usually signals the content needs more detail or clearer steps.
FAQs
A FAQ is not a separate content type — it is a collection named FAQ that contains articles, each one answering a single common question. This pattern lets you display frequently asked questions in a structured, easy-to-browse format inside the partner portal.1
Create a FAQ collection
Go to Manage > Help Center > Collections and click Add collection. Name it FAQ and add a short description such as “Answers to the most common partner questions.”
2
Write one article per question
Click Add article for each question you want to answer. Use the question itself as the article title — for example, How do I submit a lead? or When will I receive my payout? — and write the answer in the article body.
3
Link each article to the FAQ collection
When creating or editing each article, associate it with the FAQ collection you created in step one.
4
Order the articles
In the FAQ collection, drag and drop articles into the order that makes the most sense for partners — most common questions first.