> ## Documentation Index
> Fetch the complete documentation index at: https://docs-vnext.kiflo.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Partner Programs in Kiflo: Overview and Key Concepts
> Learn what partner programs are in Kiflo, how they differ from partner types, and what you can configure per program to power your ecosystem.
Partner programs are the top-level structure you use to segment and manage the partners in your ecosystem. Each program groups partners who operate in the same way — for example, all referral partners in one program and all resellers in another — giving you a clear, organised view of every relationship and making it easy to tailor benefits, rewards, and portal experiences for each group.
## Why programs matter
When you run multiple go-to-market motions, treating every partner identically creates noise. Programs let you define distinct rules for each motion so that a referral partner sees a referral-specific portal, earns referral-specific rewards, and signs program-specific terms — without any confusion spilling over from your reseller program.
## Tiers and levels within a program
Inside a single program you can create multiple tiers — commonly called Bronze, Silver, and Gold — each with its own:
* **Requirements** — the performance thresholds a partner must hit to qualify
* **Benefits** — the perks or resources unlocked at that level
* **Rewards** — the commission rates or bonuses attached to the tier
This lets a single "Referral Program" scale from a basic entry tier all the way up to a high-commitment elite tier, without needing separate programs.
## Partner Types vs. partner programs
Programs and partner types are complementary, but they solve different problems.
| Concept | What it does |
| ------------------- | ---------------------------------------------------------------------------------------------------------------------------------- |
| **Partner Program** | Groups partners by their go-to-market motion (referral, reseller, affiliate) and defines tiers with different benefits and rewards |
| **Partner Type** | Adds a finer label within a program — for example, *Agency*, *Consultant*, or *System Integrator* inside a Referral Program |
If you don't need to distinguish the specific type of partner within a program, you can safely ignore partner types. They're entirely optional.
## What you can configure per program
Every program has its own set of settings you can customise independently:
* **Automated emails** — send acknowledgement emails when a partner applies, is accepted, or is rejected
* **Terms & Conditions** — link your T\&Cs so partners must accept them before accessing the portal for the first time
* **Portal feature flags** — control whether partners in this program can submit leads, register deals, update deals, or change deal stages
* **Application form** — connect an external sign-up form so prospects can apply directly to this program
* **Partner types** — attach one or more partner types to partners in this program for extra granularity
You access all of these settings by going to **Programs**, selecting a program, and clicking the **Settings** tab.
## Next steps
Follow the step-by-step guide to create your first partner program and customise its settings.
Learn how partner types differ from programs and how to add, rename, or reorder them.
Add partners to a program manually or let them apply through a sign-up form.
Track potential partners through a pipeline before they become active.