> For the complete documentation index, see [llms.txt](https://docs-vnext.kiflo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-vnext.kiflo.com/manage-partners/onboarding/how-to-track-partner-onboarding.md).

# How to track and manage the onboarding of a particular partner?

This page describes how to track the current state of the onboarding process for a particular partner.

{% hint style="info" %}
**Before you begin**

Make sure you've read the [Partner Onboarding](/manage-partners/onboarding/partner-onboarding.md) page.
{% endhint %}

## Overview of the Onboarding tab

Here is an example of how the onboarding tab looks like when a partner is currently onboarding:

<div data-with-frame="true"><figure><img src="https://3041514930-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKkJn82Qo5a0Y4fOsoQzo%2Fuploads%2Fgit-blob-f696392d2a277942d16f1fa6fd9c5f0cb51bbc47%2F64ff2c52d3d9612b4073e20b.png?alt=media" alt="Example of onboarding tab"><figcaption><p>Example of onboarding tab</p></figcaption></figure></div>

### Left menu

On the left part, you'll find the list of all stages in the current onboarding pipeline.

**Completed stages**

All stages marked with a tick are completed and below is the date when it has been completed.

**Current stage**

The current stage is marked with a dot (in the example above: "Finalize contract".

**Navigate to stage**

Click on the stage name on the left in order to list all actions defined in this stage.

### Center view

In the center, you'll find:

* The name of the current pipeline and stage at the top (in the example above, the displayed stage is "Finalize contract" in the "Referral partners onboarding".
* The list of all actions defined in that stage. Depending on the status you can validate, invalidate, or skip action for that particular partner only.

## Manage actions

Depending on the status of the action, you could have to validate it or choose to skip it. Here is a description of the different types of actions and their statuses: [What are onboarding actions?](/manage-partners/onboarding/what-are-onboarding-actions.md#overview)

### Validate action

On a given **Waiting for approval** action, click the **Validate** button to mark it as completed. Make sure you've reviewed the information provided by the partner before validating the action.

![](https://3041514930-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKkJn82Qo5a0Y4fOsoQzo%2Fuploads%2Fgit-blob-e05f3790d5cd8cc6c239df645d3d03585cea2935%2F64ff32a6d3d9612b4073e217.png?alt=media)

### Invalidate action

On a given **Completed** action, click the **Invalidate** button to roll back the approval and ask the partner to complete it again:

* The status goes from **Completed** to **Action required**
* The partner is notified and can complete it again

It is only possible for **Completed** actions and only impacts the current partner.

### Skip action

On a given **Pending** action, click the **Skip** button to skip this action. The partner won't have to complete it. It only impacts the current partner.

## Move partners to the next stage

### Automatically

The primary use case for defining actions as part of your onboarding process is to automate partner onboarding. When the last action in a stage is marked as Completed, the partner automatically moves to the next stage. You have nothing to do!

### Manually

You may have stages in your onboarding pipeline without actions. It happens if *you* have to complete actions but not partners.

In this case, it's up to you to move the partner to the next stage and you are ready. Just click the **Move partner to the next stage** button:

![](https://3041514930-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKkJn82Qo5a0Y4fOsoQzo%2Fuploads%2Fgit-blob-38bf0cc814ede7eb635b50460267c5b6e4c74583%2F64ff2fe2b7432c05c604e01e.png?alt=media)

The stage is marked as Completed, the partner is moved to the next stage, and they can start completing the next actions.


---

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